Over many months, Lib Dem Assembly Member Caroline Pidgeon received serious complaints about the dial-a-ride services provided by Transport for London. On 3rd September Caroline met Paul Blackwell, General Manager of dial-a-ride, to discuss the many issues that had been raised by dial-a-ride users and to hear about what TfL are doing and have put in place to improve the service.
“It is quite clear that the centralisation of the service has caused huge problems, particularly in certain parts of London, and that their computer system has had real problems. I am trying to get to the bottom of how much the computer system has cost Londoners” commented Caroline.
“I have requested further statistics, going back as far as possible, so that I can really get a clear picture of the maximum length of time users are having to hold on the telephone before speaking to someone. We also need to know how often dial-a-ride are unable to provide a service.