Caroline Pidgeon, Liberal Democrat London Assembly Member, commenting on the review of ticket office closures on London Underground by London TravelWatch said:
“This is a welcome report which puts the needs of passengers first while recognising that huge changes have occurred since the introduction of Oyster almost 14 years ago and more recently the introduction of contactless payment.
“The report hits the nail on the head by stressing that what most passengers value above all else is visible and accessible staff at Tube stations.
“This report’s 14 recommendations must now be introduced as a matter of urgency.”