Recently Caroline Pidgeon highlighted failures in TfL's Dial-A-Ride service for disabled Londoners.
In October, TfL "relaunched" the service - and published a new phone number to report any problems. But two weeks after the relaunch, this feedback line still has not been connected, leaving users with no way to tell TfL about any issues with Dial-A-Ride.
Caroline Pidgeon said:
If the Mayor simply ensured that Dial-a-Ride users were listened to he would not make the insulting claim that Dial-a-Ride's service is continuing to improve.
It is already bad enough that Dial-a-Ride users face extensive delays in booking trips but now every day 400 trips are refused to Dial-a-Ride users across London - a figure far higher than two or three years ago.
You can read more coverage on this story from bloggers Adam Bienkov and MayorWatch.