Incorrect zone signs at Vauxhall train station will now be changed by South West Trains, following intervention by Caroline Pidgeon, the Liberal Democrat London Assembly Transport Spokesperson and Chair of the London Assembly Transport Committee.
After being contacted by a local resident Caroline contacted South West Trains to inform them that despite Vauxhall station being a Zone 1 / 2 station the new signs at the station were stating that the station is exclusively a Zone 1 station.
Explaining why correct signage is important Caroline said:
“Vauxhall train station is a Zone 1 / 2 station which means passengers travelling from the outer zones into central London can often pay a lower fare if they change from rail to the tube at Vauxhall, instead of travelling through to Waterloo.
“With incorrect signage there is a risk that passengers might mistakenly think there is no saving to be made from changing at Vauxhall and instead carry on through to Waterloo.
“Equally the incorrect signage could also mislead a lot of commuters, who travel into Vauxhall and then use the local buses, believing that they must have a season ticket Zone 1, when this is often not necessary.
“This incorrect signage could easily have resulted in lot of commuters being ripped off.”
“I am pleased that following my representations to South West Trains they have accepted this serious mistake in their signage and are now taking action to correct it.”