Caroline Pidgeon, Leader of the Liberal Democrat London Assembly Group, commenting on the widespread failure of Southeastern to provide accurate information to its passengers over the last two days of snowfall, including many of its information boards at its stations not even working, said:
“Back in January during the two days of snow Southeastern passengers faced a double whammy of a much reduced train service combined with an appalling lack of useful information being provided by the train company.
“Almost a year later it seems Southeastern have failed to actually implement any improvements in communicating with their passengers. Southeastern even accept that they need to make many improvements in how they communicate. Clearly their planned improvements have also faced delays on the line.
“If Southeastern cannot maintain a full train service at the very least it must keep its passengers fully updated about the reduced service they are currently providing, starting with far more accurate and useful information being provided on their website.
"In addition there are simply no excuses for any station not keeping its passengers fully updated. At a time of such a disrupted service it is vital that information is continually made available via electronic boards and audible announcements at every station."
You can read more about the issues with Southeastern's service from local bloggers Kidbrooke Kite (here) and 853 (here and here).
The News Shopper also covers Caroline's comments on Southeastern's service here.
And more coverage about Southeastern's poor performance over the winter is at the London Reconnections blog.