It cannot be right that 999 calls are unanswered

Speaking to the Evening Standard after the Metropolitan Police released figures showing that 20% of 999 callers gave up waiting during the rioting on 8th August, Caroline Pidgeon said:

Although the events of August 8 were exceptional it cannot be right that almost one in five people couldn't get through via the 999 emergency number and simply gave up trying to contact the police.

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