Excessive Tube delays hit over 11 million journeys a year
The Evening Standard reports on Caroline Pidgeon's findings that Tube delays leave passengers entitled to claim over 11 million refunds per year - but only 330,000 are claimed.
Caroline commented:
No one should have to wait 15 minutes for a Tube train, yet incredibly more than 14 million people had to in the last 12 months. It must be the Mayor's top priority to tackle these excessive delays.