Speaking to the London Assembly Transport Committee, the Managing Director of the London Underground has publicly acknowledged that problems on the Tube over the past year have resulted in an increase in lost customer hours on almost every line.
Chair of the Transport Committee, Caroline Pidgeon AM, said:
We recognise the challenges London Underground is facing as it works to deliver an extensive upgrade programme while carrying more and more passengers, but the past year has seen an unreliable service for passengers who are exceptionally frustrated by their daily commute.
While we heard today that if you go back several years things are generally improving, the recent performance of the Tube has undoubtedly deteriorated and is not good enough.
With major upgrade work about to start on the Northern line we hope lessons have been learned so that passengers who use it will not have to deal with the levels of disruption seen on the Jubilee and Victoria line upgrades.