As the London Assembly's Transport Committee publishes its report on the shortcomings of TfL's Dial-A-Ride service for people with disabilities, the committee's deputy chair, Caroline Pidgeon AM, has commented:
"It cannot be right that Dial-a-Ride is providing fewer journeys than it did eight years ago but is spending 70 per cent more on the service.
"The improvements to some aspects of the service are welcome, but it’s disappointing that people are still experiencing some of the same old problems with the booking system.
"People rely on Dial-a-Ride and are entitled to expect a consistent and reliable service. I urge Transport for London to take the necessary steps to make this a reality."