How can Thames Water create so much havoc for so many people?
Thames Water bosses have been severely criticised by Caroline Pidgeon following a water burst that paralysed rail travel across a large swathe of the South-East on 1st August.
An estimated 80,000 pasengers faced hours of chaos and delays after a Thames Water pipe triggered a landslide that blocked a key commuter route in and out of Victoria.
Caroline has now written to Thames Water asking them to introduce some form of compensation for the thousands of passengers that faced what many people have described as nightmare journeys.