TfL are still in denial over Oyster overcharging
Caroline Pidgeon, leader of the Liberal Democrat London Assembly Group and chair of the London Assembly Transport Committee, commenting on new proposals from Transport for London to allow Oyster card users to check their accounts online and to allow Oyster customers to submit refund applications online, said:
“These improvements are welcome and indeed long overdue. Last year alone passengers using Oyster Pay As You Go were wrongly charged maximum fares totalling over £66 million.